Shipping policy
Shipping Policy
Thank you for shopping with Hilytrends Official Website. We are committed to delivering your orders safely and on time across India.
Order Processing
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All orders are processed within 1–3 business days after order confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping Time
Estimated delivery timelines:
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Metro Cities: 3–5 business days
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Other Cities & Towns: 5–8 business days
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Remote locations may require additional delivery time.
Shipping Charges
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Shipping charges, if applicable, will be displayed during checkout.
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Free shipping offers may be available on selected products or order values.
Order Tracking
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Once your order is shipped, tracking details will be shared through SMS, WhatsApp, or email.
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Customers can track their shipment status using the provided tracking information.
Delivery Partners
We work with trusted courier and logistics partners to ensure secure and timely deliveries.
Delayed or Failed Deliveries
Delivery delays may occur due to:
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Weather conditions
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Public holidays
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Courier service issues
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Incorrect shipping address provided by the customer
Hilytrends is not responsible for delays caused by third-party courier services, but we will always assist customers in tracking and resolving shipment issues.
Incorrect Address
Customers are requested to provide accurate shipping details. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for re-delivery.
Damaged Package
If the package appears damaged during delivery:
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Kindly record an unboxing video
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Contact us immediately within 24–48 hours with photos/videos for assistance
International Shipping
Currently, we provide shipping services only within India unless otherwise mentioned on our website.
Contact Us
For shipping-related queries or support:
Wisdom Stores – Hilytrends
Website: Hilytrends
Instagram: Hilytrends Instagram
WhatsApp Support: 7330648816