Refund policy

Here’s a professional and customer-friendly Return Policy description for your apparel eCommerce website Hilytrends:

Return & Exchange Policy

At Hilytrends, customer satisfaction is our top priority. We strive to provide high-quality fashion products and a smooth shopping experience.

Eligibility for Returns

  • Returns or exchanges can be requested within 3 days from the date of delivery.

  • Products must be:

    • Unused, unwashed, and in original condition

    • With all tags, packaging, and accessories intact

    • Free from stains, perfumes, or damage

Non-Returnable Items

The following items are not eligible for return:

  • Innerwear and accessories

  • Clearance sale or discounted products

  • Customized or altered products

Exchange Policy

  • Size exchanges are available subject to stock availability.

  • Customers may contact our support team through WhatsApp for quick assistance.

Return Process

To request a return or exchange:

  1. Contact us via WhatsApp at 7330648816

  2. Share your Order ID and product images

  3. Our support team will guide you through the process

Refund Policy

  • Once the returned product is received and inspected, refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method or provided as store credit, depending on the case.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos for immediate support.

Contact Us

For any return or exchange queries:

Wisdom Stores – Hilytrends
WhatsApp: 7330648816
Instagram: Hilytrends Instagram
Website: Hilytrends Official Website